Thank you for shopping with Cannabis Seed USA. We strive to ensure that you are satisfied with your purchase of premium cannabis seeds. Please review our refund and returns policy below for detailed information on how we handle refunds and returns.
Refund Policy
We take pride in the quality of our products and stand behind their integrity. However, due to the nature of cannabis seeds, we offer refunds under specific circumstances as outlined below:
- Eligibility for Refunds:
- If your order arrives damaged or defective, you must notify us within 7 days of delivery by contacting our support team at 1 (833) SEED-USA. Please include photos of the damaged or defective product along with your order number.
- Refunds will only be processed for unopened and unused seed packages that meet the conditions specified in the Returns Policy below.
- Non-Refundable Items:
- Opened seed packages are not eligible for refunds due to the perishable and tamper-sensitive nature of the product.
- We do not offer refunds for issues related to improper storage, planting conditions, or germination performance outside our control.
- Processing Refunds:
- Approved refunds will be processed back to the original payment method within 5-10 business days after the return is received and inspected.
Returns Policy
We accept returns for unopened seed packages, subject to the following terms:
- Return Conditions:
- Items must be returned within 30 days of the delivery date.
- The seed package must remain sealed, unused, and in its original condition.
- Customers are responsible for shipping costs associated with returning the product.
- Restocking Fee:
- A 15% restocking fee will apply to all approved returns.
- Non-Returnable Items:
- Opened or used seed packages cannot be returned under any circumstances.
- How to Initiate a Return:
- To begin the return process, please contact us at 1 (833) SEED-USA with your order number and reason for return. Once your request is approved, we will provide return instructions.
Important Notes
- Returns sent without prior approval will not be accepted.
- We are not responsible for return packages lost or damaged during transit. For your protection, we recommend using a trackable shipping service and purchasing shipping insurance.
- Refunds and returns may be denied if the product does not meet the conditions outlined above.
Contact Us
If you have any questions or concerns about this policy, please reach out to us at:
- email: ADMIN@CANNABIS-SEED.US
- Phone: 1 (833) SEED-USA
We are committed to ensuring a seamless and transparent shopping experience. Thank you for choosing Cannabis Seed USA for your cannabis seed needs!